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Psychology Tools Support

Here you can find instructions for managing your Psychology Tools account

Logging in

How to reset your password

Resetting your forgotten password is simple.

  1. Go to the Log In page.
  2. Press the ‘Forgot Password’ link underneath the Log In button.
  3. Enter the email address you used to create your Psychology Tools account
  4. Press ‘Request Password Reset’
  5. You will receive an email with instructions on how to reset your password

 

Use the ‘Forgot Password’ link to reset your password

Forgot Password

 

What to do if you don't receive a new password

If you see the error message ‘That Username or Email wasn’t found’ when you try to reset your password it’s an indication that you’re trying to log in with the incorrect email address. Usually this is because a different email address was used to create the account.

If you do not find a password reset email in your inbox then your email software may have automatically placed it in a spam or junk folder. It is often worth checking there before contacting support.

Email us if you have tried resetting your password and continue to have problems logging in.

Managing your subscription

Managing your subscription preferences

Subscriptions to Psychology Tools default to renewing automatically. Before the end of your subscription you should receive an email reminding your about the upcoming renewal. If you do nothing then your subscription will automatically renew.

If you do not want your subscription to renew you need to turn ‘Auto Renew’ off. When a subscription is paused (Auto Renew: Off) you will not receive any further charges. You will lose access to Psychology Tools resources at the end of your subscription period, and will no longer be licensed to use any that you have already downloaded.

  1. To turn ‘Auto Renew’ off:
  2. Go to ‘Account’ then ‘Memberships’
  3. Click ‘Turn Auto Renew Off’
  4. After a few moments you should see the message ‘Your subscription was successfully paused’.

 

To turn ‘Auto Renew’ off

Turn 'Auto Renew' Off

 

To check that ‘Auto Renew’ is off

When ‘Auto Renew’ is off your subscription will be ‘paused’ and will expire on the date shown.

Confirming 'Auto Renew' is off

Will my subscription renew or expire?

If you are not sure whether your subscription will renew look at the images below.

 

If your subscription is set to renew

If your subscription is due to renew the subscription column will report ‘Enabled’. The next payment will be automatically taken on the ‘Next billing’ date.

Subscription active

 

If your subscription is set to expire

If your subscription is due to expire the subscription column will report ‘Paused’. There will be no ‘Next billing’ date shown.

Confirming 'Auto Renew' is off

Updating your credit card number

If you have received an email notifying your card has expired you need to update your payment details in order to maintain your subscription.

  1. Go to ‘Account’ then ‘Memberships’
  2. Click ‘Update’
  3. Enter your new card details
  4. Click ‘Submit’
  5. After a few moments you should see a notice saying ‘Your account information was successfully updated’

 

Press ‘Update’ to enter new card detailsUpdate credit card

You will receive this notification if your account details have been updated successfully

Update credit card success

Managing your account details

Changing your email address

Changing the email address associated with your account is easy.

  1. Log in and go to ‘Account’
  2. Click on your email address
  3. Enter a new email address
  4. Click ‘Save Profile’

 

To change your email enter a new address and click ‘Save Profile’

Change email address

Changing your password

To change your password:

  1. Log in and go to ‘Account’
  2. Click ‘Change Password’
  3. Enter your new password
  4. Click ‘Update Password’

 

Click ‘Change Password’ Change password

 

Enter your new password and click ‘Update Password’

Change password

Managing team accounts

How team accounts work

Team accounts have one user specified as the team administrator. They are the person who will be contacted regarding any billing or account enquiries. They are responsible for managing the accounts of other users within their team.

How to add or remove users within a team

To add team members:

  1. Log in and go to ‘Account’
  2. Click on ‘Memberships’
  3. Click on ‘Team Accounts’
  4. Click ‘Add Team Account’
  5. Enter the user’s details and click ‘Submit’

 

Select ‘Team Accounts’ to manage team members

 

Click ‘Add Team Account’

 

Once you have added team members their details will be displayed here