Privacy Policy
Psychology Tools Limited, and its subsidiaries, or affiliates (collectively referred to herein as “Psychology Tools”, “we”, “us”, or “our”) is committed to protecting your personal information. We respect your privacy and we are committed to protecting your personal data. This “Privacy Policy” informs you about our practices regarding the treatment of information we collect from you online when you visit our website (regardless of where you visit it from), the kinds of information we collect, how that information is used, with whom we share it, and how you can opt out of, use, correct, or change such information.
Our services, including our websites, applications, and related online services (together, the “Platform”) are owned and operated by Psychology Tools Limited, a company incorporated in England and Wales under number 10810854 (“Psychology Tools”) with our registered office being Fourth Floor Suite 3, Reading Bridge House, George Street, Reading, England, RG1 8LS, United Kingdom.
The Purpose of this Privacy Policy
This Privacy Policy explains how we collect and process your personal data when you use the Platform. This includes personal data you provide when you create an account, sign up to our newsletter, purchase products or services, interact with the Platform, or otherwise communicate with us, as well as personal data obtained from other lawful sources. The Platform is not intended for use by children, and we do not knowingly collect personal data relating to children. By visiting our website, you consent to the use of your personal data in accordance with this Privacy Policy. You may also be asked to provide clear and unequivocal affirmative consent to the collection, processing, and sharing of your personal data via opt-in procedures.
It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
Note to Psychology Tools Customers and their Patients
This Privacy Policy primarily applies to clinicians, organisations, and other professional users who purchase or use Psychology Tools services directly.
Where clinicians use the Platform to share resources with their patients or clients, Psychology Tools generally processes patient personal data as a data processor on behalf of the clinician and in accordance with the clinician’s instructions.
If you are a patient or client accessing resources shared with you by a clinician, please also refer to the section “Where We Process Your Data on Behalf of your Clinician”, which explains how patient personal data is processed through the Platform.
In relation to patient personal data processed through the Platform, the clinician is generally the data controller.
Contact Details
You can contact us by writing to us at the above address or emailing us at [email protected].
If you are a resident of the United Kingdom, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Controller
For the purposes of this Privacy Policy, if you are a clinician, Psychology Tools is the controller and responsible for your personal data.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the Data Protection Officer using the details set out above.
Where you are a patient, please refer to the section below entitled “Where We Process Your Data on Behalf of your Clinician”. If you are a patient of one of our customers, your clinician is your data controller, and Psychology Tools processes that data on behalf of the controller. Therefore, please direct any queries regarding your personal patient data to your clinician and we will act on any instructions we receive from them.
Your Duty to Inform Us of Changes
We may collect personal data that is voluntarily provided by you with your permission. It is important that the personal data we hold about you is true, complete, accurate and current. Please keep us informed if your personal data changes during your relationship with us.
To review and change your personal information that we may store, please contact us in accordance with the Privacy Policy.
Third-Party Links
The Platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Personal Data We Collect About You
We collect personal data when you use our Platform. Sometimes you may submit it to us yourself, other times it may be collected automatically. You are not required to provide Psychology Tools with the personal data that we request, but if you choose not to do so, we may not be able to provide you with our services, with a high quality of service, or respond to any enquiries you may have.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, maiden name, last name, profession, username or similar identifier, and professional information such as job title and employer where relevant.
Contact Data includes billing address, home and/or contact address, email address and telephone numbers, including professional contact details obtained from third-party sources when permitted by law.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of materials and services that you buy from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and other technology on the devices you use to access the Platform.
Profile Data includes your username and password, purchases made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use the Platform and our services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for lawful business purposes (please see the Glossary below).
For clinicians and professional users, we do not generally collect Special Categories of Personal Data. However, where clinicians use the Platform to provide resources or services to patients, we may process health-related information on behalf of the clinician as a data processor. Further information is provided in the section “Where We Process Your Data on Behalf of Your Clinician”.
For clinicians and professional users, we do not collect any information about criminal convictions and offences.
If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products/services). In this case, we may have to cancel an agreement you have with us, but we will notify you if this is the case at the time. Additionally, if you choose not to provide us with certain information, we may not be able to provide you with our services, with a high quality of service, or respond to any enquiries you may have.
How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
Direct interactions
You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Purchase materials.
Purchase a subscription.
Create an account on the Platform.
Request marketing to be sent to you.
Enter a promotion or survey.
Give us some feedback.
Automated technologies or interactions
As you interact with the Platform, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. For more information, please see our Cookies Policy.
Third parties or publicly available sources
We may receive Identity and Contact Data about you from third-party data providers such as ZoomInfo, where permitted by law. This typically includes professional contact details obtained from publicly available sources and third-party partners. We use this data for business-to-business communications, including marketing our products/services to professionals.
Web Beacons
We collect certain Technical Data automatically through cookies, server logs, web beacons, pixels and similar technologies. For more information about the technologies we use, their purposes, and how to manage your preferences, please see our Cookies Policy.
Log Files
Our servers log information about your IP address, your browser type, and the current URL you are requesting. This information is always provided by your browser and automatically logged. These log files are stored in a secure location and used in our internal analysis of traffic patterns.
Cookies
We use cookies and similar technologies to operate and improve the Platform. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.
How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where you have provided your consent to the processing.
Where we need to perform a contract we have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Where we are relying on your consent for the data processing, you have the right to withdraw consent to marketing at any time by contacting us using the information provided above.
Purposes For Which We Will Use Your Personal Data
The following section primarily applies to clinicians, professional users, website visitors, and other individuals who interact directly with Psychology Tools as customers or prospective customers. Information about how patient personal data is processed through the Platform is set out separately in the section “Where We Process Your Data on Behalf of Your Clinician”.
We have set out below a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose / Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register to use the Platform | Identity Contact Profile | Performance of a contract with you |
| To process a registration request and take payments | Identity Contact Financial Transaction Profile Marketing and communications | Performance of a contract with you Necessary for our legitimate interests to take and make payments |
| To manage our relationship with you which will include: Notifying you about changes to our terms or Privacy Policy Asking you to leave a review or take a survey | Identity Contact Profile Marketing and communications | Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers and professional users use our products/services) |
| To administer and protect our business and the Platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Identity Contact Profile Marketing and communications Technical Usage | Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to operate, secure, maintain and improve the Platform and related services) |
| To use data analytics to improve the Platform, products/services, marketing, customer relationships and experiences | Identity Contact Technical Usage | Your consent collected through our cookie banner (where we are using the data for data analysis and promotional purposes) Necessary for our legitimate interests (where we are using essential cookies for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation |
| To make suggestions and recommendations to you about products/services that may be of interest to you | Technical Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To contact professionals about our products/services | Identity Contact Marketing and communications | Necessary for our legitimate interests (to promote our services to relevant professionals and grow our business) |
| To enable therapists to send resources to their clients, and provide, maintain, and improve their services | Patient health related information (see section “Where We Process Your Data on Behalf of Your Clinician”) | Performance of a contract with you |
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific lawful basis, we are relying on to process your personal data where more than one basis has been set out in the table above.
The potential disclosures outlined herein serve as a Notice at Collection under the California Privacy Rights Act and other applicable data privacy regulations.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products/services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us, purchased products/services from us, or where we have obtained your professional contact details from lawful third-party sources and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside of our group of companies to send you communications for marketing purposes.
Opting Out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us using the details set out above.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transaction.
Change Of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the lawful basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosure of Your Personal Data
You may be requested to voluntarily provide certain personal information during your use of our Platform. If you choose to do so, we may share your personal data with the parties set out below for the purposes set out in the table above.
Third Parties (please see the Glossary below).
Any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
Professional advisers acting as data processors or joint controllers including lawyers, bankers, auditors and insurers who provide banking, legal, insurance and accounting services.
HM Revenue & Customs (and like bodies outside of the UK), regulators and other authorities who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We will not disclose your personal data to any other third parties without your specific consent unless we are required to do so by law.
Where Your Data is Stored and International Transfers
Psychology Tools operates regional versions of the Platform, including in the United Kingdom, United States, Canada, and Australia.
Account and administrative data relating to clinicians and professional users – such as account details, authentication credentials, billing information, and contact information – is generally stored and managed from our systems in the United Kingdom.
Where clinicians use the Platform to share resources or interact with patients, patient data and data relating to patient interactions is generally stored within the regional version of the Platform selected by the clinician when setting up their account. In the ordinary course of operation, patient data remains in that selected region.
For example, when a patient accesses the Platform, or when a clinician accesses patient-related information, those interactions will generally be handled within the regional environment associated with the clinician’s account. Limited account, administrative, security, support, or operational data may nevertheless be accessible from, or processed in, other jurisdictions where necessary to operate, maintain, secure, or support the Platform.
Where personal data is transferred outside the United Kingdom, or outside the regional version of the Platform associated with your account, we will ensure that appropriate safeguards are in place as required by applicable data protection laws. These safeguards may include:
Standard Contractual Clauses with the ICO-approved UK Addendum
International Data Transfer Agreements
Transfers to jurisdictions recognised as providing an adequate level of data protection
Other lawful transfer mechanisms or exceptions permitted under applicable law
For more information about transfers and safeguarding measures, please contact us.
Data Security
Your information may be stored on servers owned and operated by Psychology Tools, its subsidiaries, and its affiliates or by cloud/software service providers (“SaaS Services”). Our SaaS Services are committed to: (i) using industry-standard physical, electronic, and organisational safeguards to protect information against loss or theft as well as unauthorised access and disclosure; (ii) protecting individuals’ privacy; and (iii) employing security techniques to protect such data from unauthorised access.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Our measures include implementing appropriate access controls, investing in the latest information security capabilities to protect the IT environments we leverage, and ensuring we encrypt and anonymise personal data wherever possible. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and is subject to strict contractual confidentiality obligations when processed by third-parties. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. However, it must be noted that “perfect security” does not exist today. If you are concerned that your privacy may have been breached, please contact us using the contact information provided in this Privacy Policy.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. No purpose in this policy will require us to keep your personal information for longer than reasonably necessary.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data - please see below for more details.
In some circumstances we may anonymise your personal data (so that it becomes Aggregated Data and can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal And Privacy Rights
You have the right to:
1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (please see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate interests to process your information which override your rights and freedoms. This includes the right to object to processing of your personal data for direct marketing purposes, including where we have obtained your personal data from third-party sources.
5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate interests to use it.
6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products/services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Additional Regional Privacy Rights
Depending on your location, you may have additional privacy rights under applicable local laws, including laws in the United States, Canada, and other jurisdictions.
Where applicable, additional information about jurisdiction-specific privacy rights, disclosures, and how to exercise those rights is provided in the following supplementary notices:
Canadian Privacy Rights Addendum
US Privacy Rights Addendum
These supplementary notices form part of this Privacy Policy and should be read together with this section.
Where there is any inconsistency between this section and a jurisdiction-specific supplementary notice, the supplementary notice will apply to individuals located in the relevant jurisdiction to the extent required by applicable law.
Where We Process Your Data on Behalf of your Clinician
Our business provides services to our clients, being individual clinicians and organisations with teams of clinicians, for use in their professional work. If you, as a patient of one of our clients, create an account on the Platform we will collect and process your personal data when you visit the Platform. We provide the Platform on behalf of your clinician, and we act as a data processor, processing your personal data only in accordance with instructions from your clinician. This is explained in more detail below.
The data we collect about you
When you use the Platform, we may, on behalf of your clinician, collect, use, store and transfer different kinds of personal data about you as follows:
Identity Data, including your name.
Contact Data, including your email address.
Technical Data, including internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access the Platform.
Profile Data, including your username and password.
Usage Data, including information about how and when you interact with the Platform and the resources made available to you via the Platform (Resources).
Special Category Data, namely data relating to your health, including mental health, which you or your clinician may input into the Platform in the course of using the Resources.
How your personal data may be used
Your personal data will only be used for the purpose for which it was collected by or on behalf of your clinician which may include the following:
To deliver relevant Resources to you and allow you to access and use these.
To support your clinician in providing healthcare or therapeutic services to you.
To manage the relationship between you and your clinician.
How your personal data may be shared
Your clinician may share your personal data with an authorised member of their team for the purposes described above and with us, as the provider of the Platform, solely to provide the Platform as your clinician’s data processor.
International transfers
Unless you instruct your clinician otherwise, your personal data will not be transferred outside the jurisdiction associated with the regional version of the Platform that your clinician selected when creating their account. In exceptional circumstances, such as investigating technical issues, resolving account problems, providing customer support, or performing system maintenance, authorised members of our support or development teams based in the United Kingdom may access your personal data. Where such access constitutes an international transfer of personal data, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Your legal rights
You may have certain rights under applicable data protection laws in relation to your personal data. These may include the right to request access to your personal data, to request correction or erasure of your personal data, to restrict or object to the processing of your personal data, and, where applicable, the right to data portability.
You may also have the right to lodge a complaint with a supervisory or regulatory authority in your jurisdiction. We would, however, encourage you to address your concerns with your clinician before you contact such an authority.
Contact details
If you have any questions about how your clinician uses your personal data or if you wish to exercise rights relating to healthcare or clinical information, please contact your clinician via your normal means of contact.
If you have questions relating to the operation or security of the Platform itself, you may also contact Psychology Tools using the contact details set out above.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as necessary to reflect customer feedback, changes in our services, and changes in the law. The updated version will be indicated by a revised “Last updated” date and the updated version will be effective as soon as it is accessible.
If we make any material changes to this Privacy Policy, we will notify you by means of a notice on this Platform prior to the change becoming effective. We reserve the right to amend this Privacy Policy at our discretion and at any time. We encourage you to periodically review this page for the latest information on our privacy practices and to review our most current Privacy Policy. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
Glossary
In this Privacy Policy, the following terms have the meanings set out below:
Aggregated Data means data which may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Consent means we may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interest means we may process your data when it is reasonably necessary to achieve our legitimate business interests, to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Special Categories of Personal Data means personal data revealing a person's racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, and data concerning health or a person’s sex life or sexual orientation.
Third Parties means the third-party suppliers listed on psychologytools.com/subprocessors, acting as our data processors, which may from time to time include any of the following:
Third-party suppliers such as a payment processing agent (if you make payments using their platform).
Service providers who provide IT and system administration services, cloud-based software services, telecommunications equipment, etc.
Marketing service providers.
Web analytics and search engine providers who help us to ensure the continued improvement and optimisation of our website.
Third-party data enrichment and business intelligence providers who we use for business-to-business communications and customer research.
Canadian Privacy Rights Addendum: Residents of Canada
These rights apply where Psychology Tools acts as the controller or business responsible for your personal information. Where we process patient or client data on behalf of a clinician or organisation, requests relating to that data should generally be directed to the relevant clinician or organisation, and we will assist them as required by applicable law.
If you are a resident of Canada, under the Personal Information Protection and Electronic Documents Act (“PIPEDA”), you have the right to:
Request Psychology Tools to provide you with access to the personal information we hold about you;
Request Psychology Tools to correct any inaccurate or outdated personal information we hold about you;
Request Psychology Tools to delete any inaccurate personal information we hold about you; and
Request Psychology Tools to withdraw your consent to any activities for which you have previously consented.
When we collect information from you, you may inform us if you do not wish to be contacted for marketing/market research purposes in accordance with Canadian Anti-Spam Legislation. If you do not want to receive promotional information from us or our representatives, please use the unsubscribe option in your user account or the email you received, or contact us in accordance with this Privacy Policy to update your personal contact preferences.
If you would like to exercise your rights under the PIPEDA, you may contact Psychology Tools as outlined in this Privacy Policy. Psychology Tools will not discriminate against you if you exercise any of your rights under PIPEDA.
US Privacy Rights Addendum: Residents of The United States
These rights apply where Psychology Tools acts as the controller or business responsible for your personal information. Where we process patient or client data on behalf of a clinician or organisation, requests relating to that data should generally be directed to the relevant clinician or organisation, and we will assist them as required by applicable law.
Local U.S. privacy laws may grant you rights with respect to your personal information, and we will not knowingly discriminate against you because you have exercised any of your privacy rights. These rights differ based on the local laws that apply to you, but could include one or more of the following:
U.S. Children’s Online Privacy Protection Act (“COPPA”) Notification
Our website is not designed for persons under the age of thirteen (“13”). We are not responsible for any access or use of the website by children or minors under the age of 13. No one under age 13 may provide any personal information to or on our website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use any information on our website or provide any information through any of their features, use any of the interactive features of our website, or provide any information about yourself to us, including your name, address, telephone number or email address. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us as outlined in this Privacy Policy.
We do not knowingly solicit data from or market to children under 13 years of age. By using the website, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of this website. If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 13, please contact us.
Residents of California
If you are a resident of California, under the California Consumer Privacy Act (“CCPA”), you have the right to:
Request Psychology Tools to disclose the categories and specific information that it has collected about you;
Request Psychology Tools to delete any personal information about you that it has collected;
Request Psychology Tools not to share your personal information at any time (the “right to opt-out”);
Request Psychology Tools to correct any inaccurate personal information it maintains about you; and
Request Psychology Tools to restrict its use and disclosure of your sensitive personal information.
If you would like to exercise your rights under the CCPA, you may contact Psychology Tools as outlined further below. Psychology Tools may not discriminate against you if you exercise any of your rights under the CCPA. Please note that California law requires us to verify the requests we receive from you when you exercise certain rights listed above. We may ask you to provide additional information to us in order for us to verify the request.
California’s “Shine The Light” law (California Civil Code §1798.83), permits users of our Site who are California residents to request certain information regarding our disclosure of personal information (if any) to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing in accordance with this Privacy Policy.
Residents of Colorado
If you are a resident of Colorado, under the Colorado Privacy Act (“CPA”), you have the right to:
Request Psychology Tools to allow you to opt-out of data processing for targeting advertising, sale or profiling using your personal data;
Request Psychology Tools to grant you access to any data that we have collected about you;
Request Psychology Tools to correct any data that we have collected about you that is incorrect or outdated;
Request Psychology Tools to delete any data collected about you that we hold; and
Request Psychology Tools to provide your data in a format that allows it to be transferred to another entity.
If you would like to exercise your rights under the CPA, you may contact Psychology Tools as outlined further in this Privacy Policy.
Residents of Connecticut
If you are a resident of Connecticut, under the Connecticut Data Privacy Act (“CTDPA”), you have the right to:
Request Psychology Tools to confirm whether we are processing your personal data, and to provide access to any such data we may process about you;
Request Psychology Tools to provide you with a copy of your personal information in a portable and readily usable format;
Request Psychology Tools to correct any inaccuracies in any personal data we hold about you;
Request Psychology Tools to delete personal data that is provided by, or obtained about, you; and
Request Psychology Tools to allow you to opt-out of the processing of your personal data for purposes of targeted advertising, the sale of your personal data, and profiling in furtherance of solely automated decisions that produce significant effects.
If you would like to exercise your rights under the CTDPA, you may contact Psychology Tools as outlined further in this Privacy Policy.
Residents of Utah
If you are a resident of Utah, under the Utah Consumer Privacy Act (“UCPA”), you have the right to:
Request Psychology Tools to grant you with access to the personal data we hold about you;
Request Psychology Tools to delete your personal data that you have provided to us;
Request Psychology Tools to provide you with a copy of your personal data that you have provided to us in a format that is portable, readily usable and transferable; and
Request Psychology Tools to allow you to opt-out of the processing of your personal data for the purposes of targeted advertising, or the sale of your personal data.
If you would like to exercise your rights under the UCPA, you may contact Psychology Tools as outlined further in this Privacy Policy.
Residents of Virginia
If you are a resident of Virginia, under the Virginia Consumer Data Privacy Act (“VCDPA”), you have the right to:
Request Psychology Tools to confirm whether we process your personal data, and to allow you with access to any such data;
Request Psychology Tools to delete any of your personal data that we hold;
Request Psychology Tools to correct any inaccuracies in the personal data we hold about you;
Request Psychology Tools to provide the data we hold about you in an easy, portable form for transferability;
Request Psychology Tools to allow you to opt-out of the processing of your personal data for targeted advertising;
Request Psychology Tools to allow you to opt-out of the sale of your personal data; and
Request Psychology Tools to allow you to opt-out of profiling based upon your personal data.
If you would like to exercise your rights under the VCDPA, you may contact Psychology Tools as outlined further in this Privacy Policy.
Residents of Nevada
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by contacting us in accordance with this Privacy Policy. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
This version last updated: 2026-07-01