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I was sent a resource from Psychology Tools

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    If you are reading this page, it is likely that your counselor or therapist has sent you a resource from Psychology Tools. This page will help you to:

    • Learn what kind of file you have been sent.
    • Learn how to access or download the resource you have been sent.


    What kind of file have I been sent?

    Psychology Tools publishes a wide variety of resources, including:

    • Worksheets: these are forms that you complete, or on which you record some information.
    • Exercises: these are things that you do, either alone or with your therapist
    • Information handouts: these are documents for you to read
    • Guides: these are longer documents containing information, exercises, and worksheets.
    • Audio track: a single audio tracks containing exercises.
    • Audio collection: An ‘album’ containing multiple audio tracks.


    The resource you have sent could be in any of the following common file formats:

    • PDF: This stands for ‘Portable Document Format’ and can be read by most computers. You may need to use the free ‘Adobe Acrobat Reader’ software for best performance.
    • PPT / PPTX: This is a Microsoft PowerPoint file. Software that should be able to read this file includes: Microsoft PowerPoint, Apple Keynote, LibreOffice Draw.
    • DOC / DOCX: This is a Microsoft Word file. Software that should be able to read this file includes: Microsoft Word, Apple Pages, LibreOffice Writer.
    • MP3: This is an audio track in MP3 format and can be read by most computers.
    • ZIP: This is an audio collection (an ‘album’ of audio tracks). Most computers will able to ‘unzip’ this file revealing a collection of MP3 files.


    How can I access the resource that I have been sent?

    Psychology Tools makes it simple for counselors or therapists to email resources to their clients. If you have received an automated email from Psychology Tools it will contain a download link.

    Clicking the link contained in this email will trigger your computer’s internet browser to display or download the resource.

    In the case of PDF files the document is likely to display in your default internet browser. In the case of PPT, DOC, and ZIP formats, you are likely to be prompted to save the file to your downloads folder.

    If you experience any difficulties downloading the resource that you have been sent then suggested troubleshooting steps include:

    • Opening the email from a different computer (ideally a desktop or laptop computer running Windows, MacOS, or Linux) and clicking the link.
    • Copying and pasting the full link from the email into your internet browser’s address bar.
    • If none of the above work, please forward the email to [email protected] where the support team will be able to assist you.